Refund Policy

This Refund Policy applies to paid SignQA Teams subscriptions (for example Pro and Max) purchased through our checkout. Classic solo is not a paid SignQA subscription under this Policy.

Paid purchases are processed by Paddle as merchant of record. That means:

• Your payment contract for the charge is with Paddle (in addition to your agreement with SignQA for use of the Service).
• Invoices, tax collection, and refund payouts are handled through Paddle’s systems according to Paddle’s buyer terms and applicable law.
• You may also contact Paddle buyer support for payment disputes; contacting us first often speeds up resolution for SignQA-specific issues.

This Policy should be read with our Terms of Service and Privacy Policy. If mandatory consumer law in your country gives you stronger rights than this Policy, those rights prevail.

Paid plans are billed in advance for each billing period shown at checkout (typically monthly). Prices and taxes shown at checkout are controlled by Paddle based on your location and applicable tax rules.

Subscriptions renew automatically at the end of each paid period unless you cancel before the renewal date. By purchasing, you authorize recurring charges until cancellation. Organization owners or billing admins can manage the subscription in Teams billing settings and, where available, the Paddle customer portal.

You may cancel at any time from Teams billing settings (or the customer portal when available). After a cancellation that takes effect at period end:

• You generally keep paid-plan access until the end of the current paid billing period.
• The subscription will not renew for the next period unless you resubscribe.
• Cancellation by itself does not automatically refund amounts already paid for the current period.

Immediate termination of access (if offered) does not create a right to a refund beyond what this Policy or mandatory law provides.

SignQA is a digital subscription / SaaS product. Except where mandatory law requires otherwise, or we approve a discretionary refund under Section 6:

• Fees for a billing period that has already started are non-refundable.
• We do not refund unused days within a paid period on a change-of-mind basis.
• Free trials (if offered) end according to the trial terms shown at signup; converting to a paid plan starts paid billing as disclosed.

If you are a consumer (not purchasing primarily for business) in a jurisdiction that grants a cooling-off or withdrawal right for distance contracts (for example many EEA/UK consumers), you may have a statutory right to withdraw within a set period (often 14 days) from purchase.

For digital content / online services supplied immediately, that right may be lost or limited once performance begins, if the law allows and you gave the required consent / acknowledgment at checkout (Paddle checkout may collect this acknowledgment). Where the right still applies, we (and/or Paddle) will honor it.

Business purchasers (B2B) typically do not have consumer cooling-off rights. Nothing in this Policy reduces rights that cannot be waived.

Separate from statutory rights, we may issue a full or partial refund (or ask Paddle to do so) when:

• Duplicate or accidental charge. You were charged twice for the same period, or a charge was clearly made in error.
• Service failure on our side. A material outage or defect attributable to SignQA prevented use of core paid features for a substantial part of the period, and we could not reasonably restore service.
• Unauthorized purchase. You promptly report a charge you did not authorize (subject to verification and fraud checks).
• Goodwill. In rare cases we may refund as a courtesy; this does not create a precedent or obligation.

Plan upgrades, downgrades, and any prorations follow the product billing controls and Paddle rules. An upgrade charge is not automatically refundable if you later downgrade or cancel in the same period, unless required by law or expressly stated at the time of the change.

• Change of mind after you or your organization has used the paid workspace during the period
• Failure to cancel before auto-renewal when you had access to billing settings or the customer portal
• Issues caused by your configuration, third-party services, network, devices, or misuse of the Service
• Requests made long after the charge without a clear billing error (as a guideline, more than 30 days after the transaction date), unless a longer period is required by law or card-scheme rules
• Chargebacks opened in parallel without contacting us first for issues we could have resolved (see Section 9)

Email hello@signqa.monster from the account email associated with the organization, and include:

• Organization name and account email
• Approximate charge date, amount, and currency
• Paddle transaction, invoice, or order ID if available
• Whether you are requesting under statutory rights or an error
• A short description of the issue

We aim to acknowledge requests within a few business days and to decide within 14 days of receiving the information we need (or sooner if law requires). Approved refunds are processed via Paddle to the original payment method; bank/card posting times vary (often 5–10 business days after Paddle processes the refund).

Refunds are typically issued in the currency of the original charge. Tax treatment of refunds follows Paddle’s and local tax rules.

Please contact us (and/or Paddle) before opening a dispute with your bank or card issuer. Many issues can be resolved with a refund or billing correction without a chargeback.

Chargebacks opened without first giving us a reasonable chance to help may delay resolution and, in cases of abuse, may lead to account suspension. Confirmed fraud or unauthorized use should be reported to us and your issuer promptly.

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will change when we do. Changes apply to purchases and renewals after the effective date, except where mandatory law requires otherwise. For material changes affecting existing subscribers, we may provide additional notice where appropriate.

Contact: hello@signqa.monster
Related policies: Terms of Service · Privacy Policy